Who are we?
Any questions regarding this Policy and our privacy practices should be sent to Music for my Mind at Rivers Lodge, West Common, Harpenden, AL5 2JD, or through our Contact page.
We’re Music for my Mind, a registered UK charity (1167246) dedicated to making personalised music available to everyone living with dementia and to show that favourite music can change lives.
What data do we have from you?
How is your information used?
We may use your information to:
- Process a donation that you have made;
- Reclaim Gift Aid (if applicable);
- To provide you with information about our work and services or products we provide, such as campaign updates, future fundraising events or activities, work and research progress, etc.
- To carry out our obligations arising from any contracts entered into by you and us;
- Seek your views or comments on the charity and services we provide;
- Notify you of changes to our services or policies;
- Process a grant or job application;
- Gather feedback from you as the user on how to better communicate with and provide better service, which will inform our organisational development goals.
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We review our retention periods for personal information on a regular basis. At the end of that period, your data will either be deleted completely or anonymised.
Who has access to your information?
Our staff and Trustees have access to your data and are obliged to respect the confidentiality of this information.
We will not sell or rent your information to third parties.
We may pass your data to trusted service providers, such as personalised email services, website/ app developers and accountants for the purposes of completing tasks and providing services to you on our behalf. When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. If we stop using their services, your data held by them will be deleted or anonymised.
If you do not want us to keep contacting you with news, updates and/or promotional messages, you can unsubscribe from our mailing list by emailing us directly (email@example.com) or through the ‘Unsubscribe’ button at the bottom of our emails.
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you find errors or inaccuracies in your data, please email us at: firstname.lastname@example.org.
You are welcome to ask for a copy of the information Music for My Mind holds about you.
On the occasions where we share your data with third parties, we have agreements in place with them that require them to keep that data secure at all times. Our staff and Trustees are also taking steps to ensure that any personal information is treated securely. Any files or portable devices that contain sensitive information are encrypted and/ or password protected.
Non-sensitive information (your email address etc) is transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, whilst we strive to protect this personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information we make our best effort to ensure its security on our systems.
It is possible to switch off cookies by setting your browser preferences. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences. Turning cookies off may result in a loss of functionality when using our website.
Links to other websites
16 or Under
We are keen to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Review of this Policy
We keep this Policy under regular review.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
This policy was last reviewed in May 2018.